Frequently Asked Questions
What is a PDF or digital pattern?
What's included in my purchase?
The sewing instructions and print at home pattern are formatted to be printed on either International A4 or US letter standard printer paper.
We include a Print shop /Large format version formatted for International A0 size paper. Most copy/print shops can print these for a few dollars, just remember to advise them that no page scale or printing at 100% is very important!
How do I pay for my purchase
How do I download the files?
This unique URL will allow 4 download attempts, after which your link will expire. If you are having trouble downloading your files please get in touch via the contact page, or reply to your order email.
All PDF products will automatically download to your computer’s downloads folder unless you have manually set a unique destination. No additional windows will open during this process.
I didn't receive a confirmation email?
An email will be sent to you straight away after checkout. In the rare occasion that you don’t receive one, please check your spam folder. Some email providers such as Hotmail, are especially bad at marking genuine emails as spam.
Checked your spam but still no email from us? Please contact us to let us know and we’ll get right on to it.
why is the pattern not opening on my iPad / Tablet / Smart phone?
Because our pattern files are downloaded as a .zip file that contains multiple PDF’s, most portable devices lack the ability to read, open and print file contained within a .zip archive. Please download, open and print from a computer.
How do I print my pattern?
Find and open the PDF in Adobe Acrobat, print the file and in the print options dialogue box, please check your print settings to ensure you’re printing the pages at 100%, no page scaling or fit to page. Printers will often slightly reduce the size to better fit the page, but patterns must be printed at the actual size in the PDF document.
When printed out at the correct size, the layout grid should measure 2.5cm or 1” square.
Our patterns are able to be printed on both A4 and US letter sized paper.
What do I do with all these pages?
Help I've lost / can't find my pattern files?
What is your returns policy?
If for any reason you are not happy with the pattern you receive, please contact us and let us know how we can fix the problem and we’ll do our best to help.
Printed Paper Patterns
We are currently designing our new packaging to be able to provide our customers with paper patterns. If you would like to be informed when they are available please add your email address here and we’ll be sure to keep you updated.
Do you offer wholesale?
Can I sell items made from your patterns?
Can I start a clothing range with your patterns?